Daily Token
What is 'The Daily Token'?
A 10-digit number that you present at the entrance of the gym to get access.
It must be issued on the day you go to the gym, and is valid until the end of that same day.
If you want to go to the gym on another day, present the Daily Token issued on that particular day. You can't pre-issue Daily Tokens for future dates.
Your Daily Token is personal and non-transferable, as are any day passes or unlimited plans.
How do I get my Daily Token on the days I want to go to the gym?
You can issue and access your Daily Token in several ways.
On App
1) Download the Gympass app
2) Login or register.
3) Click on My Daily Token to get your Daily Token.
On our Website
1) BEFORE LEAVING TO THE GYM, go to the Wellhub website and log in or register.
2) Click on My Daily Token.
IMPORTANT: Never give your Gympass login details or password to the gym. They cannot access user accounts, so make sure you get your daily token before you leave to go to the gym.
Security Information
The Daily Token should always be presented at the exact moment of entry the gym, the gym is not allowed to ask and the user is not allowed to provide the Daily Token number at any time other than the beginning of a visit with the user present.
Validations without the customer are fraud, and can lead to cancellation of the service, being reported to HR (for corporate customers) and even legal action.
Please, let us know immediately if the gym asked for your Daily Token at any other time than at the beginning of your visit / chosen class.
Other important information
Our network of gyms can change over time. If the gym is not available anymore, we're happy to help you find an alternative - contact us at support@gympass.com
Health certificate policy
It is the sole responsibility of the gym to ask that customers supply a medical certificate if necessary.
Gyms may require that you complete a health form on your first visit, stating that
you are eligible to participate in physical activities.
For this reason, it may be useful to arrive earlier on your first visit in case a form needs to be filled out.