1) Gympass products - General terms of use

Below you will find the general terms of use for the products sold by Gympass.

1.1. Purchasing process

If you are a corporate customer, please register using your business email address. After that, choose a plan and add it to your cart. Complete your purchase by using the options available.

If you are a non-corporate customer, select one of our partner gyms and choose a product type. Add the product to your cart. Register on the website. Complete your purchase by using the options available.

Some of your debit/credit card information will be stored for future use. Your information is securely stored.

You will receive an order and payment confirmation email.

1.2. Arrival at the gym

Let the gym receptionist know that you are a Gympass customer. Provide your Daily Token or Check In for the receptionist to validate your visit.

Enjoy the facilities and don’t forget to share your experience by leaving a review.

1.3. Expiration of Passes

Unlimited day pass packages have no expiration date and roll over the next month unless cancelled.

1-day passes are valid for 30 days. 10-day passes are valid for 120 days.

1.4. Cancellation

Cancellations for Unlimited day pass package purchases with companies through payroll deduction must be made directly with the responsible department in the company unless stated otherwise.

Users on direct debit or credit card payment can cancel themselves by going to “My Account” and click on “Change or cancel plan”. Plans will stay active until the end of that period. 

You can cancel any unused passes within 7 days of the purchase by contacting support@gympass.com.

1.5. Passes Restrictions

Passes are non-transferable and can only be used by you. Check if that is any restriction on the gym’s page.

2) Specific terms of use by type of product

2.1. Fitness

Open gym usage with no prior booking required. Allows you to use all gym equipment, exercise machines (treadmills, bikes etc) at the selected gym.

Gympass provides you with one single entry to the gym with no time limit. Multiple visits per day are at the discretion of the gym partner.

2.2. Fitness + Classes

Entitles the use of any gym equipment, exercise machines (treadmills, bikes etc) at the gym.

Gives access to all exercise classes based on availability and schedule offered by the gym. Prior booking for classes may be required, please check the gym’s restrictions for more information.

2.3. Fitness + Classes + Pool

Allows access to fitness services and classes as described in previous item plus use of the pool facility and aqua classes.

The use of the pool facility may be subject to availability and/or schedule. For more information, please check the restrictions.

2.4. Classes/Yoga/Martial Arts/Dance

Allows access to group classes and activities.

Booking in advance via email or phone is required unless stated otherwise in the restrictions.

Cancellations must be made at least 24 hours in advance via email or phone unless stated otherwise in the restrictions.

3) Unlimited day pass package terms

3.1. What is it?

The "Unlimited day pass package" provides you with flexible access to the Gympass partner gyms network once every day.

3.2. How does it work?

Using the Unlimited package works the same way as using Gympass passes. Upon arrival, let the gym receptionist know that you are a Gympass customer and provide your Daily Token or Check In for them to validate.

Generally, no bookings are required for open gym usage. For classes and pool facility please check the restrictions and book in advance.

3.3 How much does it cost?

See the unlimited day pass package options

All packages will be charged monthly via debit/credit card and will be valid for six months. After this period, the package will be automatically renewed and a new membership fee will be charged for the following month.

3.4 How to buy?

Select your preferred gym on gympass.com. Choose the best package option for you and add it to your cart.

Read and accept the terms and conditions for the services offered. Register a debit/credit card from which the monthly fee will be deducted.

If you are a corporate customer your purchase may be processed via payroll deduction in which case you'll need to accept the terms of this agreement before purchasing.

3.5 Cancellation

You can cancel your package by going to “My Account” and click on “Change or cancel plan” or by contacting Gympass.

The cancellation will be effective at the end of the current billing period, and in the meantime, you will still have access to gyms. Your monthly billing period is relevant to your joining date.

3.6 Restrictions

You can find each partner gym’s restrictions on their Gympass page.

The "Unlimited day pass package" is personal and non-transferable.

The "Unlimited day pass package" does not give entitlement to any people, e.g. friends or personal trainers, to accompanying you to the gym.

The "Unlimited day pass package" does not include any services provided by a Personal Trainer.

The "Unlimited day pass package" is only available for sale at the Gympass website, you cannot buy it directly from the gym.

Gympass reserves the right to cancel the unlimited day pass package in case of suspected fraud or misuse. The user will be notified of the cancellation via email.

The user is obliged to follow the rules and regulations for each gym, and it is the user's responsibility to enquire this information at the gym.

The Unlimited day pass package can be used in any country where Gympass has partner gyms. If the currency differs, the unlimited day pass package value considered will be the original value, converted to the local currency, multiplied by 0.9 (exchange risk factor). See the current converted value of the unlimited day pass package at the filter of the gyms included in your package.

It is not possible to freeze your "Unlimited day pass package".

The gyms included in the Unlimited day pass package may change without notice.

4) Gift Cards terms

You can purchase Gift Cards for your friends and family

Go to Gympass gift card page and choose the value of the gift card you want to buy. Finalise the purchase.

After confirming the payment, you will receive a gift card with a 16 digits code that you can print and/or e-mail to whom you want to receive the gift.

The recipient of the gift card should enter https://www.gympass.com/ie/card to redeem the credits into a new or existing Gympass account

 

If you have any other questions, please do not hesitate to contact us or start a chat with us. 

 

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